Knowledge Matters – DRC WASH Consortium
This issue of Knowledge Matters captures the experiences and learning from the WASH Consortium, lead by Concern in the Democratic Republic of Congo.
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The Graduation Programme targets extreme poor households that nonetheless have labour capacity. As comprehensive targeting forms an integral part of the Graduation Model, Concern developed an in-depth targeting method, involving the communities as much as possible throughout the process.
Targeting consisted of five stages: a comprehensive wealth ranking, a verification/screening process, pre-registration, registration, and a baseline. This was accompanied by regular community sensitizations to receive feedback and increase community ownership. A Complaints Response Mechanism (CRM), set up at the beginning of the targeting process is active throughout programme implementation.
The CRM offers beneficiaries a number of channels to voice their concerns and complaints, including a toll-free line and complaint boxes. The entire targeting process took 5 months.