The following is an excerpt from the document:

We are committed to providing our stakeholders with safe, accessible and effective channels to exercise their right to raise complaints about the work and behaviour of staff from Concern and our partner organisations. We will seek to ensure that appropriate action is taken in relation to these complaints, and that feedback is given to all complainants.

We have established a Complaints Response Mechanism accessible to all of our stakeholders, to help us deliver the above commitments so that we may improve the quality and impact of our work.