FAQs

The reality is that there are extraordinary challenges around aid delivery in Gaza and this has had, and continues to have, a devastating impact.  

The trusted organisation we are working with in Gaza is dealing with unimaginably harsh conditions and facing significant risks as they carry out their life-saving work. Increased and safe access for humanitarian aid is urgently needed to allow humanitarian aid workers to reach more of those in need.  

Right now, even in these dire circumstances, our partners on the ground are still finding ways to provide support. Each day brings new and unexpected challenges, and they are constantly adapting their work to deliver whatever aid they can - as they have done throughout the crisis.   

For example, recently we were able to instal a reverse osmosis water filter. The 150 bed Al Rantisis Hospital in Gaza City is providing daily emergency care to up to 350 patients. The reverse osmosis machine is producing 15,000 litres of clean water daily.  In addition to supporting the daily needs of the hospital, it is enabling the efficient functioning of 13 kidney dialysis machines.  

Concern operates with the highest standards of transparency and accountability.  Anything you donate will be used to meet the immediate humanitarian needs of the people caught up in this crisis. We have due diligence procedures in place to assess the potential risk of working with partners (local and international) and we have different oversight structures in place to ensure that all levels of the organisation are held to account.  

Concern is currently working with one of our established European partners, and with national organisations with whom we have established relationships to understand the needs and provide support to people most at risk. Our partner operates with the highest levels of transparency. Working together, we can ensure the aid delivery is coordinated and complementary.    

Access remains a major challenge—whether due to damaged infrastructure, insecurity, or restrictions. The scale of need is overwhelming, and supplies are limited. We urgently need safe and sustained access to reach those most affected. 

They are working under extremely difficult conditions, and their safety is our top priority. Many of our colleagues on the ground are not just responding to this crisis—they're living through it. They’re facing the same shortages of food, clean water, and safety as the communities they’re trying to support. It’s an incredibly heavy burden, and we are doing everything we can to support them. But the truth is, no amount of support replaces the need for a safe environment to carry out humanitarian work. They are showing extraordinary courage every day.  

Water is being sourced inside Gaza, a sufficient amount of food is not coming over the border, at the moment. Our partner organisation supplied emergency therapeutic food in its initial response but it’s no longer possible to get it in. People are also in desperate need of clean water to drink and to wash themselves and clean their surroundings so that they can prevent disease 

Our partners are operating from inside Gaza and have been for 30 years; their staff are based there. They are part of the normal security coordination mechanisms that exist and seek authority each time they are involved in distributing water or doing other activities in the community. Because they have been there for decades, they know the context very well. 

The clean water we are helping to provide comes from the remaining desalination plants still in operation in Gaza. UNICEF provides fuel to NGOs at a subsidised rate so that they can pump the water and then we deliver it where most needed.