Making a complaint

Making a complaint

To make a complaint, contact us in one of the ways outlined below.

At Concern Worldwide (UK), we seek to deliver our international programmes, campaigns and fundraising to the highest standards and to ensure transparency in all our operations.  We are committed to ensuring we live up to our reputation as a respectful, honest and open organisation, and aim to continue to achieve the highest levels of excellence in all our activities and programmes.

However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, deal with the situation as quickly as possible, and put measures in place to stop it happening again.

We take complaints very seriously, and treat them as an opportunity to develop. That is why we are always grateful to hear from people who are willing to take the time to help us improve.

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General complaints

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For all complaints, you can contact the Complaints Coordinator through the following methods:

  • Using our contact form
  • By phone - Freephone 0800 032 4001
  • Our phone lines are open from Monday to Friday, 9am to 5pm. Outside of these hours, you can always leave us a message and a contact number, and someone will return your call before midday the next working day.
  • By post - marked ‘Private & Confidential’ to:
    Complaints Coordinator,
    Concern Worldwide,
    47 Frederick Street,
    Belfast
    BT1 2LW
    *To assist us in resolving your complaint quickly, please include a valid phone number or email address so that we can contact you.
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Fraud or corruption complaints

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How long will it take?

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Fundraising Regulator

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The Charity Commission

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Help those in need across the world

  • Our mission is to permanently transform the lives of people living in extreme poverty.

  • When an emergency strikes we are among the first on the ground.

  • We go to the ends of earth to deliver aid where it's needed most.

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