Victoria Mwanjabe, Concern staff, explain to people dispaced by flooding how they can give feedback about Concern's work at a camp in Nsanje District. Photographer: Deborah Underdown/Feb 2015/Malawi

Making a complaint

To make a complaint, contact us in one of the ways outlined below.

At Concern Worldwide (UK), we seek to deliver our international programmes, campaigns and fundraising to the highest standards and to ensure transparency in all our operations. We are committed to ensuring we live up to our reputation as a respectful, honest and open organisation, and aim to continue to achieve the highest levels of excellence in all our activities and programmes.

However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, deal with the situation as quickly as possible, and put measures in place to stop it happening again.

We take complaints very seriously, and treat them as an opportunity to develop. That is why we are always grateful to hear from people who are willing to take the time to help us improve.

General complaints

For all complaints, you can contact the Complaints Coordinator through the following methods:

Using our contact form
By phone - Freephone 0800 032 4001
Our phone lines are open from Monday to Friday, 9am to 5pm. Outside of these hours, you can always leave us a message and a contact number, and someone will return your call before midday the next working day.
By post - marked ‘Private & Confidential’ to:
Complaints Coordinator,
Concern Worldwide,
47 Frederick Street,
Belfast
BT1 2LW
*To assist us in resolving your complaint quickly, please include a valid phone number or email address so that we can contact you.

Fraud or corruption complaints

How long will it take?

Fundraising Regulator

The Charity Commission

NFI materials being distributed by Concern in masisi, DRC. Photo: Kieran McConville/Concern Worldwide

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