Victoria Mwanjabe, Concern staff, explain to people dispaced by flooding how they can give feedback about Concern's work at a camp in Nsanje District. Photographer: Deborah Underdown/Feb 2015/MalawiVictoria Mwanjabe, Concern staff, explain to people dispaced by flooding how they can give feedback about Concern's work at a camp in Nsanje District. Photographer: Deborah Underdown/Feb 2015/MalawiVictoria Mwanjabe, Concern staff, explain to people dispaced by flooding how they can give feedback about Concern's work at a camp in Nsanje District. Photographer: Deborah Underdown/Feb 2015/Malawi

Making a complaint

Making a complaint

To make a complaint, please contact us in one of the ways outlined below.

At Concern Worldwide (UK), we seek to deliver our international programmes, campaigns and fundraising to the highest standards and to ensure transparency in everything we do. We are committed to ensuring we live up to our reputation as a respectful, honest and open organisation and aim to continue to achieve the highest levels of excellence in all our activities and programmes.

However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again.

A copy of Concern UK’s formal Complaints Policy, which seeks to provide safe, accessible and effective channels for individuals to raise complaints can be found here.

What is a complaint?

We define a complaint as an expression of dissatisfaction with an action, service or behaviour on the part of Concern UK or any of our staff, volunteers, sub-contractors and/or partners where we and/or those who work with us are responsible for what has happened and it is within our control.

Any stakeholder can raise a complaint with us, including our supporters, beneficiaries, staff, volunteers and suppliers. We take all complaints very seriously and treat them as an opportunity to learn and develop. This is why we are always grateful to hear from people who are willing to take the time to help us improve.

How long will it take?

Fundraising and general complaints

Fraud complaints

Whistleblowing complaints

Safeguarding complaints

Still not satisfied?

Fundraising Regulator

The Charity Commission

Advertising Standards Authority

Northern Ireland Trading Standards Services

NFI materials being distributed by Concern in masisi, DRC. Photo: Kieran McConville/Concern Worldwide

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  • When an emergency strikes we are among the first on the ground.

  • We go to the ends of earth to deliver aid where it's needed most.

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