At Concern Worldwide (UK), we seek to deliver our international programmes, campaigns and fundraising to the highest standards and to ensure transparency in everything we do. We are committed to ensuring we live up to our reputation as a respectful, honest and open organisation, and aim to continue to achieve the highest levels of excellence in all our activities and programmes.
However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, deal with the situation as quickly as possible, and put measures in place to stop it happening again.
We take complaints very seriously, and treat them as an opportunity to develop. That is why we are always grateful to hear from people who are willing to take the time to help us improve.