Maureen Kearney, 76, (middle) with local firefighters and other support group members from BallycastleMaureen Kearney, 76, (middle) with local firefighters and other support group members from BallycastleMaureen Kearney, 76, (middle) with local firefighters and other support group members from Ballycastle

Volunteer and donate in Northern Ireland

Volunteer and donate in Northern Ireland

It doesn’t matter how much time you have to offer, but by helping us for a morning or afternoon each week, you can make a real difference in helping us tackle extreme poverty and transforming lives. Volunteering will not only will you help raise money for Concern's work, but you will also meet new people, gain new friendships, learn new skills and have some really great experiences!

Selected Concern shops to re-open from 17 June

Keeping people Covid-19 safe

Our retail team is working hard to ensure that customers, volunteers, staff and donors can be as safe as possible in our shops.

This includes providing PPE for staff and volunteers, limiting the number of customers allowed into the shops, and ensuring all newly donated stock is carefully quarantined in line with government guidelines, before being sorted for sale. 

We wouldn’t be able to do it without your help.

  • For our customers - We need to limit the number of customers allowed into our shops at any time, and we would ask you to follow the guidance when entering the shop. We would also encourage you to shop alone.
  • For our donors – We will be restricting the times we are able to accept donations and would ask you to contact the shop in advance for further information. The contact information for each shop is detailed below. 


We have six shops across Northern Ireland




61 Castle St, Ballycastle, BT54 6AS. Telephone: 02890 331100

Stocking a wide variety of good quality men’s, women’s and children’s clothing. As well as, homeware, books and media.










Donate to our shops

Please contact us to check if we can take your donation.

We gratefully accept:

  • quality women's, men's and children's clothing
  • quality shoes, accessories, handbags and jewellery
  • good quality children’s toys
  • quality homewares
  • small items of furniture
  • books, DVDs, music, complete toys and games
  • quality linens
  • foreign currency, old coins and spare change
  • Art
  • Vintage jewellery


Unfortunately, we are unable to accept the following items for health and safety reasons:

  • duvets and pillows
  • prams or baby car seats
  • medical equipment
  • broken toys


Interested in holding a stock drive?

Hold a donation stock drive event at your organisation, or, community group, and we will provide you with everything you need. 

Make an inquiry about holding a stock drive by emailing [email protected]

Who can be a shop volunteer?

  • Anyone from the age of 18 upwards
  • Retired people – many of our volunteers are retired and wouldn’t miss their shift in the shop!
  • Job seekers who are looking for work experience or retail skills
  • Someone who has extra time on their hands and wants to get active
  • Someone who wants to get back out into the workplace, often after an illness, bringing up a family or caring for a loved one


What can I expect to be doing?

  • Operating the till and offering great customer service
  • Tidying and maintaining the shop floor
  • Preparing stock for the shop floor
  • Receiving stock donations
  • Window displays
  • Sorting and pricing stock


What skills and experience do I need?

You don’t need any retail experience, we can give you all the training you need. But it might be helpful if you:

  • Enjoy chatting and helping others
  • Have a desire to make a difference to those who need our help
  • Have an interest in charity retailing


What are the benefits of being a shop volunteer?

  • Learning new skills or use your existing skills to help others
  • Meeting new people and having fun
  • Enjoyment of interacting with customers, donors and colleagues
  • Grow your self-confidence


How do I become a shop volunteer?

Get in touch with us. You can…


We will then send you an application form and once we receive this back we will arrange for you to come in and spend some time with us, get to know how the shop works and a taster of what it is like to volunteer with us.

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