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Codes and policies

Why they are important? Our codes and policies shape our organisation as a whole and ensure that we are always staying true to our values. They make up who we are and ultimately make sure that we are being the best that we can be.

All of the work that we carry out is guided by a series of codes and policies which are strictly adhered to at all times.

The following documents refer to our overseas, staff and fundraising procedures. They enable us to carry out the life-saving work that we do in a fair, honest and respectful manner. These guiding documents are vital in helping us to achieve our mission of combating extreme poverty.

Mwanajuma Ghamaharo tends to her irrigated plot of mung beans.
Mwanajuma Ghamaharo tends to her irrigated plot of mung beans in Makere village in Tana River County. Photo: Lisa Murray/Concern Worldwide
In 2016, Concern funded the improvement of this water point in Kolloma village, Tahoua, which continues to serve the community of around 900 families. Today, we support the health clinic in the village and provide advice on nutritional health. Photo: Darren Vaughan/Concern Worldwide
In 2016, Concern funded the improvement of this water point in Kolloma village, Tahoua, which continues to serve the community of around 900 families. Today, we support the health clinic in the village and provide advice on nutritional health. Photo: Darren Vaughan/Concern Worldwide
Dieujuste Bazar, from Concern Worldwide checks residents documents during a distribution of hygiene kits by Concern Worldwide in Port-au-Prince, Haiti Photo: Dieu Nalio Chery/ For Concern Worldwide
Dieujuste Bazar, from Concern Worldwide checks residents documents during a distribution of hygiene kits by Concern Worldwide in Port-au-Prince, Haiti Photo: Dieu Nalio Chery/ For Concern Worldwide
Logistics Advisor, Deirdre Delaney on location in Western Ukraine as part Concern's emergency response in Ukraine. Photo: Kieran McConville/Concern Worldwide
Logistics Advisor, Deirdre Delaney on location in Western Ukraine as part Concern's emergency response in Ukraine. Photo: Kieran McConville/Concern Worldwide
Mcfreson Aaron (33) uses a solar-powered irrigation pump and other climate-smart agricultural practices to cultivate his crops
Mcfreson Aaron (33) uses a solar-powered irrigation pump and other climate-smart agricultural practices to cultivate his crops. Photo: Chris Gagnon/Concern Worldwide

A closer look at: our codes and policies

The following codes, policies, and guidelines are a combination of our own written codes and voluntary codes, which we abide by. Together, they ensure that we are treating one another with the respect and dignity that we all deserve.

Concern codes

Concern's Staff Code of Conduct and Associated Policies

Our Code of Conduct and Associated Policies provides clear guidance on the standards of behaviour that we expect from all of our staff, including around the issue of safeguarding.

Read the French version here: Concern Code of Conduct and Associated Policies (French).

Concern's Supporter Promise

Concern's Anti-Fraud Policy

Concern's Whistleblowing Policy

Concern Worldwide Modern Slavery Act Transparency Statement

Concern Worldwide (UK) Vulnerable Donors Policy

Concern Worldwide (UK) Complaints Policy

Concern Worldwide (UK) Carbon Reduction Plan

Governance codes

The Charity Governance Code ensures that we achieve our charitable objectives with integrity, efficiency and transparency. 

Industry codes

Bond Image Guidelines

Bond's ethical guidelines for the collection and use of content ensures that we are accurately and fairly representing the people we work with in all of our imagery and messaging, and that we are putting the people in the pictures first.

Disaster Relief Code of Conduct

Core Humanitarian Standard

Fundraising codes

Fundraising Regulator Code of Practice

We are registered with the Fundraising Regulator and we comply with the Fundraising Regulator Code of Practice, which ensures that our public fundraising is achieved in an honest, transparent and respectful manner.

Face to Face Fundraising

Our impact in 2023

30.3 M icon
30.3 M

people reached, in 26 of the world's poorest countries

15.5 M icon
15.5 M

people supported in 66 emergencies

9 M icon
9 M

people reached through our health and nutrition programmes

Eliza Manjolo in her shop in Nsanje, Malawi Photo: Chris Gagnon/Concern Worldwide

Read our annual report

  • Our accounts are prepared in accordance with the Charities SORP.

  • Our annual report has won Published Accounts Awards 22 times since 1988.

  • We have been awarded 'Triple Lock' membership by Charities Institute Ireland.

Read our annual report
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