Concern Worldwide's Supporter Promise

We do all we can to ensure that our fundraisers, volunteers and external suppliers working with us to raise funds comply with the Fundraising Regulator’s Code of Fundraising Practice and with this promise.

• We tell the truth and do not exaggerate
• We do what we say we are going to do
• If you have any questions about our fundraising activities, we will answer them as openly as possible

• We will keep your personal details safe
• We will never sell  your personal details to anyone
• We will never share your personal details with any other charities or companies, unless they are working on our behalf for a limited period of time.   Sometimes we work with external suppliers to contact you because our team isn’t big enough and in these cases we will have a contract in place to ensure your details are kept safe
• We will comply with the law, including those that apply to data protection

• We will be clear about who we are, what we do and how your donations are used
• We will ensure that we spend your donations so they have the most impact for the world’s poorest communities
• We will keep you informed on how your support is helping change lives - and respect your request if you ask us to stop

• We respect the rights and dignity of everyone who supports us
• We will take care not to cause unreasonable nuisance or disruption
• We will not put undue pressure on you to make a donation.  If you don’t want to give, or wish to stop giving, we will respect your decision
• If you tell us that you don’t want us to contact you in a particular way, we will not do so

• We accept that we don’t get it right all the time.  When we get things wrong, we’ll be honest about our mistakes, apologise and fix them as quickly as possible

We have a complaints procedure, a copy of which is available on our website.

We take our promise to supporters very seriously. If you are unhappy with anything we have done while fundraising, or feel we are falling short of the standards set out in this promise, please contact us so we can take action.

By post: Supporter Care, Concern Worldwide, 47 Frederick Street, Belfast, BT1 2LW

By phone: 0800 032 4001

Online (via form below)