Privacy statement

You are here

Privacy statement

Concern Worldwide is an international humanitarian organisation that specialises in tackling hunger among the most vulnerable people in the world’s poorest places. Our work would be impossible without the compassion and generosity of our donors and supporters. We are committed to protecting the privacy of our supporters, staff and anyone else who entrust their personal information data to us. We always endeavour to protect your personal information, through compliance with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and other relevant laws and regulations.

Concern Worldwide (UK) is a registered charity - registered charity numbers 1092236 (England and Wales) and SC038107 (Scotland) - and a charitable company limited by guarantee, registered in England and Wales under company number 4323646. The following Concern Worldwide (UK) Privacy Statement explains how we collect, store, use and protect personal information.

Please be assured that we never sell your data and we never share it with another company or charity for their own marketing purposes.

Protecting your personal information

Personal information is information which can be used to identify an individual, such as name, address, phone number or email address.

If you contact us regarding an event, activity, campaign, request information, make a donation or use our website, you may provide some personal information to us. All personal information is protected by secure systems and processes. These are specifically designed to protect the information at all times and prevent loss, misuse, unauthorised access or disclosure, alteration or destruction of information. For example, we use a specialist payment gateway provider to enable online donations to be made securely by card, Apple Pay and Paypal. This helps to ensure any personal and financial information is fully protected and kept private.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may be processed by staff operating outside the EEA who work for us or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your donation, the processing of payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Concern takes all steps reasonably necessary to ensure that your data is handled securely and in accordance with this privacy statement.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

How we use your information

We may process personal information in a number of ways, such as:

  • to process donations and Gift Aid
  • to provide any information or services you request from us
  • to identify ways to improve our services and day-to-day operations
  • to keep you updated with our work and fundraising appeals (unless you ask us not to)
  • to enhance, tailor and personalise our communications for your benefit
  • to improve the performance of our website and improve the experience of website visitors
  • to deliver relevant online advertising.

To ensure our communications with supporters are as relevant and interesting as possible, we often tailor the content of our communications based upon certain characteristics and behaviors. For example, an email we send to someone who has given a single donation may differ from an email to someone who gives regularly by direct debit. We may sometimes use supplementary information from reputable third parties to help us understand more about our supporters. We may verify existing contact information, to check it’s still up to date. If we find postal addresses have become out of date over time we may update them to ensure our records are accurate. We may sometimes use geo-demographic and/or other personal information which may include identification of individuals’ capacity to give, through a process called ‘wealth screening’, using publically available information sources. We may also carry out our own research into our donors, again using publically available information or information that you provide us with. This activity enables us to tailor our fundraising and marketing activities to make them as appropriate as possible for our supporters and reflect their interests as closely as possible. It also enables us to manage our fundraising activity in the most cost-effective and efficient ways, so we can keep our costs as low as possible.

If you would prefer us not to process your personal data for the purpose of wealth screening, we will respect your wishes. Please let us know by contacting us as [email protected]

Please be assured that we never sell your data and we never share it with another company or charity for their own marketing purposes.

Keeping you updated

We believe that it is important to keep our donors updated about how your generous support is making a difference to our vital work tackling hunger and how you can help save more lives through campaigning and appeals – unless you ask us not to, in which case we will respect your wishes. When you provide your contact details to us we will normally ask if you agree to these communications and which communication channels you do and don’t wish us to use. You can change your preferences at any time by emailing us at [email protected], calling 0800 032 4001 or writing to 47 Frederick Street, Belfast BT1 2LW. We also provide the opportunity to ‘unsubscribe’ in all of our campaign and fundraising mailings and emails.

Access to your information

If you inform us of any changes to your personal information, we will update our records accordingly. You have a right to view the personal information we store about you and also to have it rectified if it is incorrect. If you wish to request a copy of the personal information we hold on you please email us at [email protected] or write to Supporter Care, Concern Worldwide, 47 Frederick Street, Belfast, BT1 2LW. Any such requests may be subject to a fee of £10.

Website and social media analytics

This website uses website analytics, including Google Analytics, which provides aggregated information about visitors to the website. For example, the number of visitors in a day, which parts of our website are most popular and if there are any trends, such as one specific page being viewed mostly by people in a particular country. This helps us to understand how people interact with the website so that we can continually improve it. We also have an active presence on social media (e.g. Facebook) and use analytical tools to monitor the performance of our social media posts. For example, the number of likes and shares, as well as audience information. This helps us improve our activity on social media.

Online advertising

Concern may, on some occasions, wish to advertise on social media or other websites. When we do this we may wish to use personal data in order to improve the targeting of the advertising. This enables us to improve efficiency and keep our costs down.

Cookies

Like many other sites, our Website uses cookies, which are small text files that can help websites improve the service they offer to users. Find out more about cookies.

We use the information collected by cookies to:

  • Provide necessary services to our users, such as taking donations;
  • Help us understand more about how our Website is used by our supporters;
  • Provide tailored, personalised updates on our work or donation requests using display adverts across the internet;
  • Improve what we do to better suit visitors’ needs.

You are always free to decline our cookies. To do this, you can modify your web browser to refuse cookies, or to let you know when you receive new cookies. If you would like to opt out of any of our adverts on other Websites, go here. Find out how to manage the cookies stored on your computer.

Please remember that if you decline our cookies, or ask for notification each time a cookie is being sent, this may affect your experience of our Website. It may prevent you from being able to make a donation.

Here are the cookies we use and why we use them:

Cookie Owner Name Purpose
Concern Worldwide

Drupal.tableDrag.showWeight
Drupal.visitor.commcerce_currency

STYXKEY-checkouturl
STYXKEY –concernuserlanguage
STYXKEY-donor

__ar_v4

__hssrc

__hstc

__stripe_mid

_ga

_gid

vis_opt_exp_29_combi
vis_opt_s

vis_opt_test_cookie

vwo_uuid

vwo_uuid_v2

_wybrs

_wyidfp

_wysi

_wysis

cookie-agreed-en

cookie-agreed-ie
has_js

hubspotutk
These cookies enhance your experience of the website and ensure proper website functioning. Concern Worldwide use some of them to store anonymised data (so that we don’t know who you are) so that we can understand how to make our website better and more responsive to your needs in future. Some of them store information you may already have given us so that we don’t have to ask you for it again. Other cookies enable us to personalise our communications to you.
Twitter

__utma

__utmc

__utmz

_ga
_gid
_twitter_sess

ads_prefs

auth_token

ct0

dnt

eu_cn

guest_id

kdt

lang

muc

personalization_id

remember_checked_on

syndication_guest_id

twid
These cookies are used by Twitter in order to show you tweets that you are more likely to be interested in; for example, information about Concern and what we do.
Facebook

act

c_user

datr

fr

m_pixel_ratio

pl

presence

sb

xs

These cookies are used by Facebook in order to show you content, posts and updates that you are more likely to be interested in; for example, information about Concern and what we do.

Google Ad Network

AID

DSID

TAID
These cookies are used by Google in order to show you banners and other promotions on other sites that you are more likely to be interested in; for example, information about Concern and what we do.

Updating this statement

This statement is subject to change at any time and any changes to our privacy statement will be posted on this page without prior notification.

This Privacy Statement was last updated in October 2017.

Questions?

If you have any queries or questions about privacy and/or security of your personal data please contact us at [email protected].